FAQs

  • Upon purchase of a program, you will receive a set of emails from us confirming your order with a receipt & issuing a download link for you to use. This link provided to you is only active for 24 hours, and is to be used to download the program onto one device. If you haven't been able to download your program onto your preferred device in this timeframe, please email us at hello@thefrae.com with proof of purchase so that we can reissue your download link for you.

  • Ongoing access to your program is dependent on it being downloaded to your device and saved to your files, rather than just being opened in a browser or via the original download link. Once you have successfully downloaded the program to your device (and the audio files if you choose to), it is yours to keep forever. You will have full business lifetime access to technical support for the program and all of the inclusions.

  • Access to the audio files is through the link and password that is issued to you on page 8 of the program; you can download these audio files directly to your preferred device for offline listening if you like, however this is not necessary.

  • Yes! You absolutely can print the program (for your own private use) as well as the matching workbook to write in if you choose

  • The workbook PDF is an optional extra for those of you who want to record your answers on paper. If you have your own journal that you would like to use, or would prefer to journal digitally, the workbook will not be necessary.

  • After you open your program in a browser, the next step is to make sure you download it & save it to your device.
    Opening and saving the program are 2 different steps that you will need to take.

  • File sharing is against the Terms & Conditions of The Frae website, so your friend will need to purchase their own program. Any breaches to these Terms & Conditions may result in access to the program being revoked, without refund.

  • The Blueprint is suitable for anyone with a desire to self-reflect and willingness to read, listen and complete the journal prompts. The Blueprint is currently only available in English, and is delivered digitally so a compatible device with internet connection is required to download the program.

    The Blueprint is self-paced and self-managed, meaning the onus is on the individual to determine their suitability to complete each component.

    This program is suitable for you if you are interested in learning about belief systems, values, intuition and habit formation. If you enjoy personal growth and self-development, you will enjoy The Blueprint.

    The level of time and effort required to complete The Blueprint varies, depending on the time each individual has available, as well as how deep they want to go into the ‘inner work’ of the program.

    If you are lacking connection and clarity surrounding your own desires and beliefs, or have trouble identifying your core values and how to live in alignment with those top values, The Blueprint is for you.

  • If you are currently experiencing mental health concerns and/or conditions we advise seeking medical support and guidance to assess the suitability of completing The Blueprint. The Blueprint includes prompts and thought exercises designed to encourage deep thinking and emotion. If you have a history of trauma this may be triggering and unsuitable.

    In this instance, this program may be best suited to completing with a certified or licensed therapist. We strongly advise each individual to practice discretion and caution when completing each component of The Blueprint

    The Frae is not liable or responsible for medical or mental health support and/or treatment.

    The individual is solely responsible for evaluating and assessing their own wellness and capacity to purchase, complete and engage with The Blueprint. We advise individuals to seek appropriate medical and/or therapeutic support as required.

  • Our customer support team will be happy to assist you if you send through an email to hello@thefrae.com. We would also invite you to ask questions or share your progress in The Frae Community, our private Facebook group, whether you purchase The Blueprint or not.

  • Due to the nature of digital goods being considered used upon receipt of purchase, we are unable to offer refunds. Please read the Terms & Conditions available here before purchasing, however we feel sure that you will love what we have to offer!